Refund policy

If you are not completely satisfied with your purchase from The Charming Lily, items may be returned or exchanged within 14 days from the date of purchase to the original form of payment. 

Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us. 

Exchanges: Due to our limited quantities per unique style, we can't guarantee an exchange. We recommend placing a new order for merchandise exchange immediately before waiting on store credit to be issued.

If returned with a gift receipt, credit will be issued in the form of STORE CREDIT ONLY. Store credit will be issued in the form of an online Gift Card. Store credit may then be used to purchase that same item in a different size or a completely different item. Store credit never expires. If your return does not meet the below criteria, do NOT attempt to return it, as it will be rejected by our returns department.

Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).

• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original packing slip included.  If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
• Returns must be post marked within 14 days of the date you purchased your order. No exceptions. Any returns postmarked after 14 days of the date you purchased will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
• We do not need to be notified of any return(s) prior to sending them to us.
• CLEARANCE ITEMS ARE FINAL SALE AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS CLEARANCE OR FINAL SALE ITEMS.  
• Gift cards are a final sale and may not be returned.
• We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
• Shoes may be returned as long as they are in NEW, UNWORN CONDITION with ORIGINAL TAGS and PACKAGING. 
• Store credit is issued within 5 business days of the return arriving at the store. You are notified via email that store credit has been issued in the form of a Gift Card.
• ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.

Please MAIL returns to: 

Charming Lily

Attn: Returns
7605 148th ST W

Apple Valley, MN 55124  

HOLIDAY RETURN POLICY: Orders placed on or between Nov 1st and December 24th will be eligible for return until January 8th. Holiday returns must be postmarked no later than January 8th. ALL OTHER RETURN GUIDELINES STILL APPLY. DEFECTIVE OR DAMAGED MERCHANDISE: Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.  DEFECTIVE/DAMAGED ITEMS PROCESS:

• Use your smartphone to take pictures of the defective or damaged area and email the images to shopthecharminglily@gmail.com, including the tag in the image showing it is still attached.
• Indicate "Defective" or "Damaged" in the subject line.
• Include the first and last name on your account with The Charming Lily, order #, and product code/name of the item.

Online Orders for In-Store Pickup must be picked up within 30 days from date ordered. If an order is not pickup up by 30th day, the item(s) in that order will be donated. You will receive a response from our customer service support team within 24 business hours.
 Thank you for your business!